It's best practice to use MID Server to allow the integration to securely communicate with the Puppet Server. Puppet Spoke comes with a default Connection & Credential Alias called Puppet Enterprise Connection however, a ServiceNow admin can create a new Connection & Credential Alias if the client has more than one Puppet Enterprise that they want to manage in ServiceNow. The user that generates this token must have permission to create task and plan jobs via the orchestrator api.Ĭonfigure the Connection & Credential Alias.Generate a Puppet RBAC token for use by a service by running the command puppet-access login -print Install the Puppet Spoke from the ServiceNow Store ServiceNow IntegrationHub Starter Pack Installer.Flow Designer Support for Service Catalog.Install the following plugins in your ServiceNow instance: Ensure that the Flow Designer support for the Service Catalog Plugin is activated.You will need a Puppet Enterprise RBAC Authentication Token.Install the Puppet Spoke Application from the ServiceNow Store.Ensure you have access to a ServiceNow Admin user.Ensure you have the ITSM license and module installed in your Servicenow Instance.With Ironstream you can build an inventory of physical and logical entities, and populate this information into the ServiceNow CMDB. Ironstream’s integration with ServiceNow Discovery enables you to automatically discover, visualize and understand your IBM mainframe and IBM i configuration items (CIs). But, without mainframe and IBM i systems included, this view isn’t complete. ServiceNow ITOM Visibility automates the discovery and service mapping process – including tracking ongoing changes – creating a complete and reliable record in your CMDB. But using manual processes and siloed solutions for documenting infrastructure and services are error-prone, inefficient and quickly become outdated. Ironstream for ServiceNow helps you eliminate manual processes, increase productivity and respond faster to improve service availability across your business.Ĭomplete visibility into the state and activity of your on-premises and cloud resources, and how they relate to one another, is critical for effective asset, event and service management. With Ironstream for ServiceNow, you can seamlessly integrate mainframe and IBM i systems into your ServiceNow IT Workflows. However, the ServiceNow platform does not support your mainframe and IBM i environments by default – leaving you to manage silos, with decreased productivity and increased risk. ServiceNow offers IT operations management (ITOM) and IT service management (ITSM) solutions that deliver enhanced visibility, automation and operational intelligence to keep business services up and running. But knowing what’s happening across an increasingly complex landscape of infrastructure and apps, and resolving issues before they impact the business, is a daunting task. A single service outage can bring your business to a standstill, impacting customers, partners, employees… and the bottom line. In our digital, always-on world, IT is arguably the most important department in your organization. Get a true enterprise-wide view in ServiceNow Location Intelligence Product Downloads.High availability and disaster recovery.Security Information and Event Management.
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